ONCE Privacy Policy
Last Updated: December 2, 2025
This Privacy Policy explains how ONCECO INC ("ONCE," "we," "us," or "our") collects, uses, stores, and shares your information when you use our websites, mobile applications, agents, APIs, and services (collectively, the "Services").
By accessing or using the Services, you agree to the collection and use of your information in accordance with this Privacy Policy. If you do not agree, please do not use the Services.
Our Core Privacy Principles
- ✓Your data is your data — it belongs to you
- ✓We don't sell your data — ever
- ✓We delete everything upon request — subject to legal retention obligations
1Information We Collect
We collect information in the following ways:
1.1 Information You Provide Directly
This includes:
- Account information (name, email, password, username)
- Artist and music-related information (artist name, biography, social links)
- Uploaded content (audio files, artwork, images, compositions, metadata, lyrics)
- Payment and billing information (payment method, transaction details)
- Messages, support requests, or feedback
1.2 Information Collected Automatically
When you use the Services, we may automatically collect:
- Device information (browser, OS, device type)
- IP address and geolocation (approximate)
- Usage data (pages visited, features used, interactions)
- Logs from ONCE agents and workflows
- Cookies and similar tracking technologies
1.3 Information from Third Parties
We may receive information from:
- DSPs (Spotify, Apple Music, YouTube Music, etc.)
- Metadata databases (MLC, MusicBrainz, Discogs, PROs, CMOs)
- Payment processors
- Social media platforms
- AI analysis partners (audio, metadata, genre, fingerprinting)
2How We Use Your Information
We use your information to:
- Operate, maintain, and improve the Services
- Process and deliver your music distribution requests
- Register works with PROs, CMOs, DSPs, or other partners
- Analyze audio, metadata, and usage through ONCE agents
- Personalize your experience and provide recommendations
- Provide customer support and respond to inquiries
- Detect, prevent, and address fraud or illegal activity
- Enforce our Terms of Service
- Communicate updates, releases, or marketing (with your consent where required)
3How We Share Your Information
We may share information with:
3.1 Distribution and Registration Partners
To distribute, register, or analyze your content, we may share your materials with:
- DSPs (Spotify, Apple Music, etc.)
- PROs, CMOs, mechanical rights organizations
- Metadata databases and royalty processors
- AI analysis partners (audio fingerprinting, genre classification, metadata extraction)
3.2 Service Providers
We may share your information with vendors who help us operate the Services, such as:
- Cloud storage providers
- Payment processors
- Analytics providers
- Customer support platforms
- Security and compliance partners
3.3 Legal, Compliance, and Protection
We may disclose information if required to:
- Comply with legal obligations
- Respond to law enforcement or government requests
- Protect ONCE, our users, or the public from harm
We do not sell your personal information.
4Cookies and Tracking
We use cookies and similar technologies to:
- Keep you logged in
- Understand usage patterns
- Improve the Services
- Provide personalized content
You may disable cookies in your browser, but some features may not function properly.
5Data Security
We implement reasonable technical and organizational measures to protect your information. However, no method of storage or transmission is completely secure, and we cannot guarantee absolute security.
6Data Retention
We retain information for as long as needed to operate the Services and fulfill legal or contractual obligations, including:
- DSP-mandated retention periods
- Royalty and rights registration compliance
- Backup and audit requirements
You may request deletion of your account and certain data, subject to these obligations.
7Your Rights
Depending on your jurisdiction, you may have rights to:
- Access your personal information
- Correct inaccurate information
- Request deletion
- Object to or restrict processing
- Withdraw consent for email or marketing communications
- Export your data
To exercise these rights, contact: admin@once.app
8Children's Privacy
The Services are not intended for users under 13.
Users aged 13–17 may use the Services only with parental consent.
We do not knowingly collect data from children under 13. If we discover such data, we will delete it promptly.
9International Transfers
ONCE is based in the United States. If you access the Services from outside the U.S., you consent to the transfer and processing of your information in the U.S., where data protection laws may differ.
10Changes to This Privacy Policy
We may update this Privacy Policy periodically. We will post the new version with the "Last Updated" date. Continued use of the Services constitutes acceptance of the updated policy.
Contact Information
For questions about this Privacy Policy, contact: